Refund Policy

We have a 30-day return policy for Outer Acres Supply CO LLC brand products, which means you have 30 days after receiving your item to request a return. Requesting a return is not a guarantee that it will be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@outeracres.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@outeracres.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. IF a garment appears discolored, generally washing the item following the care guide resolves this issue.

All discrepancies and issues must be reported within 5 business days of receipt of merchandise. Discrepancies reported after 5 business days will not be allowed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as downloadable products, fuel, food, discontinued items), custom products (such as special and/or wholesale orders or personalized items), and personal care goods (such as beauty products) or any item that is damaged and "unsellable" NOT due to shipping/carrier mishandling. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranties
ALL warranty work is performed in the US and return shipped to US addresses only.

All returns and warranties require a Return Authorization number (R.A.#), which may be obtained from Outer Acres Returns Department. To ensure proper credit, please clearly mark the R.A.# on the outside of the box with your returned merchandise. The Returns Department will tell you the most efficient means of return. All product returned without an R.A.# will be subject to a minimum 15% restock fee.

Outer Acres will repair, replace or give credit on defective products at its sole discretion. As a general rule, Outer Acres follows manufacturer warranty policies when determining issues regarding repair, replacement, etc.

Returns of items that Outer Acres special orders from the manufacturer will not be allowed. This includes items not in the catalog or unusually large quantities of catalog items.

Outer Acres allows the return of non-defective items for up to 30 days after the invoice date. Any exception to this rule is at Outer Acres's sole discretion. If Outer Acres, in its sole discretion, allows this type of return, a restocking fee of a minimum of 15% up to a maximum of 75% could be charged-especially if the item cannot be resold (i.e. the item has been used, price stickers are affixed, packaging is damaged, discontinued items, etc.).

Orders returned by a freight delivery carrier as refused, bad address or any other reason without prior notification or authorization will be subject to a minimum 15-75% restock fee at Outer Acres's discretion.

Warranty or defective products may take 10-15 business days for replacement.

Non-defective returns will receive purchasing credits only. No cash refunds.

Outer Acres reserves the right to review product sold in group sales as potential accelerated wear and tear which may not qualify for normal warranty returns.

DISCLAIMER OF WARRANTIES. OUTER ACRES SUPPLY CO LLC EXCLUDES AND DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ANY GOODS SOLD TO CUSTOMER. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, WHICH EXTEND BEYOND THE WARRANTIES EXPRESSLY STATED FROM THE MANUFACTURER.